Our Cancellation Policy

At Pilates Collective MNC, we understand that life can be unpredictable. To ensure the best experience for all our clients, we have implemented the following cancellation policy:

• Cancellation Deadline: All cancellations need to be done 24 hours prior to the class scheduled time (e.g. 6 am class on 21/3/24 needs to be cancelled before 6 am on 20/3/24)

• Late Cancellations: Cancellations made less than 24 hours before the scheduled class time means there will be forfeiture of the class credit (from a pack) or no refund from class booked casually.

• No Shows: If you do not show up for a scheduled class and fail to notify us, the full class fee may be charged or the class credit will be forfeited.

• Rescheduling: We understand that emergencies happen. If you need to reschedule a class, please make all class changes in the ‘MOMENCE APP’

• How to Cancel: To cancel or reschedule a class, please use the app ‘Momence’ or online at ‘Momence website’. We do not check our emails or Momence app inbox regularly.

By booking a class with Pilates Collective MNC, you agree to adhere to the terms of our cancellation policy.

Thank you for your understanding and cooperation. We look forward to seeing you at our studio!